Preferred Military Supplier
Indemnity Agreement, Waiver of Liability, Release and Risk Assumption:
The purchaser, user, or recipient assumes all risk related to and/or arising from the ownership and use of the merchandise purchased and agrees to indemnify and hold Swords Direct harmless from any and all claims brought by any person or entity against Swords Direct related to and/or arising from its ownership and/or use of the merchandise. Swords Direct does not warrant that any individual or company may legally purchase, possess, sell, or carry any of the items offered for sale. Swords Direct does not offer legal or medical advice. It is the responsibility of the purchaser, user, or recipient to comply with federal, state, and local laws. By purchasing any item, the purchaser, user, or recipient constitutes a declaration that he is over 18 years of age or older and warrants that he is in compliance with all federal, state, and local laws, he is legally allowed to purchase these items, and he understands and agrees to all terms and conditions.
We make every effort to keep all information on this website current and accurate. However, we will not be held responsible for typographical errors, omissions, or misinformation provided by the manufacturer or their representatives.
See complete Legal Policy
Location:
Our facility is located in Southwest Florida. Most orders are shipped out of the Southwest Florida location. At times, some orders may ship out of facilities closer to the delivery location.
In order to properly document communications, contact us via email here: Contact Us
Payments Accepted:
Visa | MasterCard | Amex | Discover | PayPal | GSA Cards | Purchase Orders | Checks | Money Orders
Shipping/Shipping Charges:
All orders are shipped via FedEx. Tracking numbers are automatically emailed as soon as they are available. A current and valid email address will be required to receive tracking information. The average delivery time is five to ten business days, depending on the delivery location. In some cases, manufacturer packaging may be reduced at our discretion.
Flat Rate shipping charges apply to orders shipped to one location. Orders with multiple pieces shipped to multiple locations will be charged standard shipping rates to each location.
Flat Rate shipping will not apply to purchase orders using Terms to make a payment. Payment must be received before the order is shipped for the shipping discount to apply.
Shipments going to PO Boxes, APO boxes, FPO boxes, Alaska, and Hawaii will incur additional shipping charges that may be quoted to you at checkout in the Sales Tax/Location Rate field. Shipping charges may vary depending on the shipping location. The credit card submitted on the original order will be charged accordingly with the current rates.
Customers who request an order be shipped via their third party freight account or billed to any other type of shipping account (FedEx, UPS, etc.) will be responsible for all transportation charges and costs that are denied or billed back to us. These charges will be the sole responsibility of the customer and will be billed to the original credit card or payment method used for the initial order transaction.
It is up to the customer to provide a safe and secure delivery location. We will not be held responsible for any missed deliveries or stolen merchandise. It will be the responsibility of the customer to follow up with the carrier with any delivery discrepancies and all costs involved.
Returns and Refunds:
We do not offer an open-ended return policy on merchandise. If you have been in possession of your merchandise for longer than two weeks (fourteen days), a return, refund, or exchange will not be processed. This policy is agreed to by the cardholder at the time of purchase.
Return Policy:
Review Current Policies at our Customer Service Website:
Contact us at: www.NGWinfo.com
Note: Customer Service will verify the delivery date via the tracking information provided by the carrier before a return authorization is processed. If your item does not qualify for a return, no response will be received to the request. If a return authorization form is processed, the item must still be received back at the facility within fourteen days of your delivery date. Items returned after fourteen days of the delivery date will not be processed even though a return authorization was administered.
All items must pass quality control and be checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier immediately with any loss or damage claims. All items are insured. Customer Service must be notified within 48 hours of a damage or loss claim being filed.
Engraving and Design Fees:
Engraving and design fees are non-refundable in all cases. These fees are non-refundable because when an order is placed with these optional services, our team begins work immediately so that the piece can be completed as soon as possible. The processing time to create these files is non-refundable. At times, engravers may need to alter images or update punctuation to provide a better result. Purchaser assumes all responsibility regarding any copyright infringement expenses that may arise.
Backordered Items and Partial Shipments:
Items that are backordered will not be charged. Customers will receive a free placement service. However, in some cases, the prices are subject to change due to manufacturer price increases. These price increases are out of our control and non-negotiable.
Once the item(s) are restocked, the order can only be processed at the current price. There will be the standard flat-rate shipping fee on all backorders and partial shipments.
Orders pending for ninety days may be cancelled if the manufacturer cannot provide an ETA or a reasonable indication of an arrival date.
Privacy/Spam/Abuse Policy:
Customer privacy is important to us. All customer information is confidentially handled. No information on our customers is sold or released to any third parties except to the extent necessary to complete the order. In a case where slander or libel may have been committed by the customer, documented customer communications may be released in our defense.
See complete Privacy Policy
Customers shall not, nor shall they permit or assist others to abuse or fraudulently use this website, including but not limited to the following: Sending unsolicited email, obtaining or attempting to obtain products by any means with intent to avoid payment, unauthorized access or any attempt thereof to alter any information of any customers, knowingly engaging in any activities that will cause a denial of service (e.g., profanity, threats of any kind, attempts of intimidation), any attempt to interfere with the network, violating the law or aiding in any unlawful act. In a case where slander or libel may have been committed by the customer, documented customer communications may be released in our defense.
