Preferred Military Supplier
Indemnity Agreement, Waiver of Liability, Release and Risk Assumption:
The purchaser, user, or recipient assumes all risk related to and/or arising from the ownership and use of the merchandise purchased and agrees to indemnify and hold Swords Direct harmless from any and all claims brought by any person or entity against Swords Direct related to and/or arising from its ownership and/or use of the merchandise. All merchandise is sold 'AS IS' without any express or implied warranties. Swords Direct does not warrant that any individual or company may legally purchase, possess, sell, or carry any of the items offered for sale. Swords Direct does not offer legal or medical advice. It is the responsibility of the purchaser, user, or recipient to comply with federal, state, and local laws. By purchasing any item, the purchaser, user, or recipient constitutes a declaration that they are of legal age to purchase the items in their jurisdiction, and at least 18 (or 21, if applicable) years of age and warrants that they are in full compliance with all federal, state, and local laws regarding the purchase, ownership, and use of the items, and that they understand and agree to all terms and conditions.
While we make every effort to maintain current and accurate information on this website, we do not accept responsibility for typographical errors, omissions, or information provided to us by manufacturers or their representatives.
All pricing is subject to change without notice. The most current pricing displayed on the website shall supersede all prior rates, including those published in advertisements, other public materials, or due to inadvertent errors.
See complete Legal Policy
Location:
Our facility is located in Southwest Florida. Most orders are shipped out of the Southwest Florida location. At times, some orders may ship out of facilities closer to the delivery location.
In order to properly document communications, contact us via email here: Contact Us
Payments Accepted:
Visa | MasterCard | Amex | Discover | PayPal | GSA Cards | Purchase Orders | Checks | Money Orders
Shipping Policy & Shipping Charges:
All orders are shipped via ground service. You will automatically receive a tracking number via email once your order ships. A current and valid email address is required to receive this information. While we offer shipping to alternate delivery addresses, not all items are eligible for this service. The average delivery time is five to ten business days, depending on your location. At our discretion, we may reduce manufacturer packaging for shipping efficiency.
Flat rate shipping charges apply to orders shipped to a single location. For orders with multiple items shipped to multiple locations, standard shipping rates will apply to each address. Flat rate shipping does not apply to purchase orders using terms for payment or orders that are not placed online. For the shipping discount to apply, payment must be received before the order is shipped.
Shipments to P.O. Boxes, APO/FPO boxes, Alaska, Hawaii, and other areas where standard ground service is unavailable will incur additional shipping charges. These charges may be quoted at checkout in the "Sales Tax/Location Rate" field. Your original payment method will be charged for any additional shipping costs. If a shipment is returned to us, shipping charges are non-refundable, as the carrier does not offer refunds. The purchaser is responsible for any shipping charges to reship the order.
Customers requesting international shipments or using a third-party shipping account (e.g., FedEx, UPS) are responsible for all associated transportation costs and fees, including export fees, penalties, and fines. These charges will be billed to the original payment method used for the initial order. If we must employ legal counsel to enforce these terms, the purchaser will be liable for reasonable attorney’s fees, third-party fees, and costs incurred during any litigation.
It is the customer’s responsibility to provide a safe and secure delivery location. We are not responsible for missed deliveries or stolen merchandise. The customer is responsible for following up with the carrier regarding any delivery discrepancies and for all associated costs.
Returns and Refunds:
We do not offer an open-ended return policy on merchandise. If you have been in possession of your merchandise for longer than two weeks (fourteen days), a return or refund will not be processed. This policy is agreed to by the cardholder at the time of purchase.
Return Policy:
Review Current Policies at our Customer Service Website:
Contact us at: www.NGWinfo.com
Note: Customer Service will verify the delivery date via the tracking information provided by the carrier before a return authorization is processed. If your item does not qualify for a return, no response will be received to the request. If a return authorization form is processed, the item must still be received back at the facility within fourteen days of your delivery date. Items returned after fourteen days of the delivery date will not be processed even though a return authorization was administered.
All items pass quality control and are checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier within three days of delivery with any loss or damage claims. It is the customer's responsibility to follow up on damage and lost item claims with the carrier. All items are insured at retail value. Customer Service must be notified within five days of a damage or loss claim being filed.
Engraving and Design Fees:
Engraving and design fees are non-refundable in all cases. This is because our team begins work immediately upon receipt of your order to ensure timely completion. The time and effort invested in creating these custom files and designs cannot be refunded. We reserve the right to make minor adjustments to images or punctuation to achieve a higher-quality result. By submitting an order with these services, the purchaser assumes full responsibility for any and all costs related to copyright infringement that may arise from the use of the provided designs or images.
Backordered Items and Partial Shipments:
Items that are backordered will not be charged to your card until they are back in stock and ready to ship. We offer a complimentary free placement service to reserve your item.
Please note that due to manufacturer price increases beyond our control, the price of a backordered item may be subject to change. If the price has increased upon the item's restock, the order can only be processed at the current price. We will notify you of any price adjustments upon the item's return to stock. All backorders and partial shipments will incur the standard flat-rate shipping fee.
We reserve the right to cancel any backorder that has been pending for ninety (90) days or more if the manufacturer is unable to provide a firm estimated time of arrival.
Privacy/Spam/Abuse Policy:
We are committed to protecting your privacy. All customer information is handled confidentially and securely. We do not sell, rent, or trade your personal data with any third parties. Your information will only be shared with external partners to the extent necessary to process and complete your order.
See complete Privacy Policy
Prohibited Use of Website:
Customers may not, and shall not assist others to, abuse or fraudulently use this website. Prohibited activities include, but are not limited to:
Sending unsolicited email (spam).
Attempting to obtain products without payment.
Unauthorized access or attempts to alter customer information.
Engaging in any activity that causes a denial of service.
Interfering with the website's network.
Violating any applicable law or aiding in any unlawful act.
Harassment, including the use of profanity, threats, or intimidation.
Defamation & Legal Defense:
If a customer commits libel (written) or slander (spoken) against our company, we reserve the right to release documented customer communications to defend ourselves in court.
