Preferred Military Supplier
Indemnity Agreement, Waiver of Liability, Release and Risk Assumption:
Purchaser/User/Recipient assumes all risk related to and/or arising from the ownership and use of the merchandise purchased and agrees to indemnify and hold Swords Direct harmless from any and all claims brought by any person or entity against Swords Direct related to and/or arising from its ownership and/or use of the merchandise. Swords Direct does not warrant that any individual or company may legally purchase, possess, sell or carry any of the items offered for sale. It is the responsibility of the Purchaser/User/Recipient to comply with federal, state and local laws. By purchasing any item, the Purchaser/User/Recipient warrants that he is in compliance with all federal, state and local laws, he is legally allowed to purchase these items, and he understands and agrees to all terms and conditions.
We make every effort to keep all information on this website current and accurate. However, we will not be held responsible for typographical errors or errors, omissions or misinformation provided by the manufacturer or their representatives.
See complete Legal Policy
Location:
Our facility is located in Southwest Florida. Most orders are shipped out of the Southwest Florida location. At times, some orders may ship out of facilities closer to the delivery location.
Mailing Address:
In order to properly document communications, contact us via email here: Contact Us
Payments Accepted:
Visa | MasterCard | Amex | Discover | PayPal | GSA Cards | Purchase Orders | Checks | Money Orders
Shipping:
All orders are shipped UPS, USPS, and FedEx. Tracking numbers are automatically emailed as soon as they are available. A current and valid email address will be required to receive tracking information. Average delivery time is five to ten business days, depending on delivery location.
Shipments going to APO boxes, FPO boxes, Alaska and Hawaii will incur additional shipping charges that will be quoted to you at checkout in the Sales Tax/Location Rate field. Shipping charges may vary depending on the shipping location. The credit card submitted on the original order will be charged accordingly with the current rates.
Customers who request an order be shipped via their third party freight account or billed to any other type of shipping account (FedEx, UPS, Etc.) will be responsible for all transportation charges and costs that are denied or billed back to us. These charges will be the sole responsibility of the customer and will be billed to the original credit card or payment method used for the initial order transaction.
Return Policy:
Contact Customer Service before returning any item.
All returns require a Return Authorization Form to be processed.
All returns must be received within 14 days of delivery.
Shipping charges are non-refundable once the order has shipped.
Return shipping charges are the responsibility of the purchaser.
There will be a 25% processing fee on all returned, refused or undeliverable items.
No refunds will be issued on used, damaged or items not returned in original packaging.
No refunds will be issued on modified or customized items.
We are not responsible for items returned without authorization.
Review Current Policies at our Customer Service Website:
www.NGWinfo.com
Note: All items must pass quality control and are thoroughly checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier immediately with any loss or damage claims. All items are insured at retail value. Customer Service must be notified within 48 hours of a damage or loss claim being filed.
PayPal Order Cancellations:
Beginning October 11, 2019 PayPal will no longer be refunding transaction fees on refunds. Customers will not be refunded these fees if an order is cancelled/returned and needs to be refunded using PayPal as their payment method.
Engraving and Design Fees:
Engraving and design fees are non-refundable in all cases. These fees are non-refundable because when an order is placed with these optional services our team begins work immediately so that the piece can be completed as soon as possible. The processing time to create these files is non-refundable.
Backordered Items:
Items that are backordered will not be charged. Customers will receive a free placement service. Once the item is restocked, the order will be charged and shipped. There will be a standard flat rate shipping fee on all backorders.
Privacy/Spam/Abuse Policy:
Customer privacy is important to us. All customer information is confidentially handled. No information on our customers is sold or released to any third parties except to the extent necessary to complete the order. In a case where slander or libel may have been committed by the customer, documented customer communications may be released in our defense.
See complete Privacy Policy
Customers shall not, nor shall they permit or assist others to abuse or fraudulently use this website, including but not limited to the following: Sending unsolicited email, obtaining or attempting to obtain products by any means with intent to avoid payment, unauthorized access or any attempt thereof to alter any information of any customers, knowingly engaging in any activities that will cause a denial of service (e.g., profanity), any attempt to interfere with the network, violating the law or aiding in any unlawful act.
