Swords and Daggers: Ordering Policy

By ordering at this website the customer agrees to all policies and guidelines.

It is up to the customer, not the seller to verify the legalities of these items in your area and or shipping location. You must be at least 18 years old, or of legal age to purchase weapons or any items located on this website. may not be held responsible for illegal or inappropriate use of product, including but not limited to damages resulting from improper use, illegal use, use by minor representing himself as adult, etc. See complete legal policy or Privacy Policy.

In the states of NY, MA, CA It is illegal to possess the following items: cane swords and stick swords. Verify the legalities of any item being purchased in your area and or shipping location before ordering. In the event is required to employ counsel or other means to enforce any or all website terms and conditions, will recover its reasonable attorney's fees, any third party fees and costs incurred in any litigation.

The swords and edged collectibles available are designed to be real swords. They are not to be used in theatrical-style reenacting or cutting exercises except where specifically named for that purpose and designed for that specific use. While some are for display only, some practical and functional swords are designed for soft target cutting (such as tamashigiri - the cutting of mats) they should only be used for that purpose by well trained professionals. Never perform cutting exercises without proper training and supervision. It is dangerous to use swords or knives in any manner other than their intended purpose. Abuse or misuse will void the warranty and endanger the user. See complete legal policy or Privacy Policy.

How can we help you?

Where are you located?
When will I receive my tracking information?
I have a question about an existing order?
How do I order to a PO BOX, APO or outside the United States?
What methods of payments do you accept?
How do I pay with a check or a money order?
What shipping methods do you use?
What is the return policy?
What about backordered items?
How do I Exchange an Item?
Free Gift and Same Day/Discounted Shipping Offer Guidelines
Privacy/Spam/Abuse Policy

Immediately after you place your order you will receive an order confirmation email. It is at this time that we will begin processing your order. Processing involves receiving your order, processing the billing and packing the product for shipping. Due to the number of manufacturers we deal with, processing times will vary from item to item depending on both the manufacturer and the product type. Allow at least five business days for delivery before contacting customer service. When your item has shipped, you will receive a shipping notification email from us containing your tracking number. With this number, you have 24 hour access to monitor the progress of your package as it is in transit to you.

If you have any questions regarding items on the website or you are in need of additional assistance, contact us at our secure customer service website:

At our secure Customer Care Center website customers can do the following:

Check Order Status	Print Money Order Form
Update E-mail Address	Order Specialty Items
Update Billing Information	Cancel an Order
Update Shipping Information	Request Return Authorization Form

All customer requests must be submitted at this website for processing.
Duplicate requests will be automatically deleted.

All order updates, out of stocks, backorders, confirmations and tracking numbers will be sent automatically to the e-mail address that was submitted on the original order. Check this e-mail frequently during the order process.

Tracking information is automatically e-mailed after shipment (check e-mail before contacting customer service). Allow at least five business days for delivery from the day the order is placed before contacting customer service. A business day is Monday through Friday not including weekends or holidays. In order to serve our customer base in a timely manner, it is not necessary to contact customer service unless an order has been pending for over ten business days.

Where are you located?

We are located in Florida.

All orders are shipped out of our Southwest Florida facility. Once shipped, the average delivery time for a ground delivery is one to five business days depending on the recipient's location.

Tracking Information

Allow at least five business days for delivery from the day the order is placed before contacting customer service. A business day is Monday through Friday not including weekends or holidays. In order to serve our customer base in a timely manner, it is not necessary to contact customer service unless an order has been pending for over ten business days.

Tracking numbers will be automatically e-mailed after the order is shipped.

All tracking information will be automatically e-mailed as soon as it is available.

What methods of payment do you accept?

We accept all major credit cards including PayPal:

Visa Card	MasterCard	American Express	Discover Card
U.S. Money Orders	Cashiers Checks	Debit Cards	PayPal

To submit a PayPal request:

How do I pay with a check or a money order?

We accept Money Orders, Personal Checks and Cashiers Checks.

If you would like to pay by this method:

What shipping methods do you use?

All orders are shipped UPS, FedEx or FedEx Smartpost. Tracking numbers are e-mailed as soon as they are available. A current e-mail address will be required to receive tracking information.

We currently deliver to PO boxes, APO boxes and FPO boxes. Shipments to Alaska and Hawaii will incur additional shipping charges that may be quoted to you at time of checkout in the sales tax field.

Ordering Outside of the U.S.

Currently, N.G.W offers shipping in the United States only.

What is the return policy?

Terms and conditions of the website:

Shipping charges are non-refundable in all cases once the order has shipped.
'Return Item' request forms must be submitted at Customer Care Center within three days after delivery.
The Return Authorization Form must be included with return or it will be refused.
There will be a 25% processing fee on all returned items.
No refunds will be issued on used, damaged or items not returned in original packaging.
Undeliverable or refused items will receive store credit only minus processing fee and shipping charges.
Order cancellations must be submitted to customer service before the order is shipped.

Note: All items must pass quality control and are thoroughly checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier immediately with any loss or damage claims. All items are insured at retail value. N.G.W must be notified after a damage or loss claim being has been filed.

Click here to see complete legal policy.

What about backordered items?

Items that are backordered will not be charged. Customers will receive a free placement service. Once the item is restocked, the order will be charged and shipped. There will be a flat $10.00 shipping fee on all backordered items.

How do I Exchange an Item?

To exchange an item, go to the secure customer service website and click on "Return Item". On the Return Authorization form there will be an option to Exchange an item. If an item is exchanged, there will be a flat $10.00 re-shipping fee for the new item.

Free Gift and Same Day/Discount Shipping Offers

Advertised free gift offers are subject to change at any time due to availability.

Free gift offers may be substituted at the discretion of customer service.

'Same Day Shipping' offers may be delayed if additional items are added to the order. The standard shipping time of seven to ten business days may apply to have all available items ship at the same time.

Discounted shipping offers only apply to ground shipments within the United States. Alaska and Hawaii are excluded and will have a separate Location Fee applied.

Privacy/Spam/Abuse Policy

Customer privacy is important to us. All customer information is confidentially handled. No information on our customers is sold or released to any third parties except to the extent necessary to complete the order. In a case where slander or libel may have been committed by the customer, documented customer communications may be released in our defense.

Customers shall not, nor shall they permit or assist others to abuse or fraudulently use this website, including but not limited to the following: Sending unsolicited e-mail, obtaining or attempting to obtain products by any means with intent to avoid payment, unauthorized access or any attempt thereof to alter any information of any customers, knowingly engage in any activities that will cause a denial of service (e.g., profanity), any attempts to interfere with network, violate the law or aid of any unlawful act.

As stated above, we reserve the right to terminate the account of an offending customer or take other action as we deem appropriate without notice.

Swords Direct is a top site to buy swords online. We carry swords from all ages, a complete collection of functional medieval swords, fencing, tai chi, fantasy and movie swords. Blade maintenance kits are also available. Keeping your blade maintained is important to extend the life of your sword, dagger or knife.

All swords, medieval swords, daggers, sabers, fencing foils, knives, armor and replica guns are brand new direct from the top manufacturers. All items are authentic and all officially licensed by their manufacturers. All new Japanese swords, ninja swords, katanas, cane swords, medieval swords, sabers, fantasy swords, samurai swords, daggers, fencing rapiers, epees, tai chi swords, armor, wearable suit of armor, samurai armor, bowie knives, folders and pocket knives.